Account type
Please make sure that you create an Operator account with Wetu when you Sign up.
Wetu itinerary interface setup guide
Wetu creates high quality, visually rich itineraries with up-to-date content that can be sent to your customer. With our integration to Wetu you can open your ResRequest bookings in their gorgeous itinerary layouts.
You’ve likely already listed your properties and rooms in Wetu and uploaded great content like images, videos and descriptions; so we’ve made it really easy for you to map your ResRequest information, to your Wetu information.
If you’re not yet a Wetu customer and you’d like to use their itineraries, you’ll need to first sign for a Wetu Operator account. We’ve included the main steps you’ll need to follow to get the interface up and running.
Getting started
- Click here to sign up with them.
- Email ResRequest your Wetu account credentials. We’ll setup your Wetu account in our back office, and let you know when it’s done.
- Next, in ResRequest, add Wetu mapping codes to your properties and room types.
- Dazzle your guests with your gorgeous Wetu itineraries by creating a Wetu document from your ResRequest booking!
Step 1: Sign up with Wetu
If you’re not yet a Wetu customer and you’d like to use their itineraries, you’ll need to first sign up for a Wetu Operator account. To sign up, send Wetu an email and their sales team will get in touch with you to help select the best package for your needs.
During the sign up process, Wetu will ask you to sign acceptance of their API terms and conditions, this will be sent to you as an email. Once you have signed and returned this document to Wetu, they will send you API credentials.
Step 2: Email your Wetu credentials to ResRequest
Forward your Wetu credentials to your ResRequest System Administrator. Your ResRequest System Administrator should then forward your credentials to our call centre, with their permission for the connection to be activated.
When we have your credentials and approval from your ResRequest System Administrator, we’ll activate your account on our back office and let you know when it’s done (plan on a 24 hour turnaround).
Follow these steps to access the Defaults module and find your nominated System Administrator:
- From the main menu select: Admin > Setup > Defaults
- Confirm the name recorded as the System Administrator:
Step 3: Map your Wetu codes in ResRequest
Mapping your Wetu codes for your listed properties and rooms is the next step. Map these details in the Wetu mapping code table, accessed from the main menu: Admin > Setup > Code Tables > Integration > Wetu.
SYSTEM ADMINISTRATORS
System Administrators will need to give you access to the Wetu Mapping code table before you can start. This access is controlled in the ‘Code Table: General’ User Access module.
Mapping Wetu codes manually
The Wetu mapping code table lists properties and rooms that can be mapped to Wetu records. To make it easy for you, the listed information is grouped across tabs. The first tab lists properties and accommodation types recorded on your ResRequest Business Structure. Subsequent tabs show Extras Categories so you can map third party properties and rooms that have been created as Extras.
If you know the Wetu code for each property and accommodation type, add the code in the respective Wetu mapping field and click Save on the Toolbar.
TIP
To exclude a property or room from the itinerary in Wetu, select Exclude before savings the record.
Add Credentials
Your Wetu account details can now can be filled in and saved. This section is accessible with the “Setup” button toggle.
There are 3 fields that you can fill in:
- Wetu Username – This is used for generating itineraries from a reservation.
- Wetu password – This is used for generating itineraries from a reservation
- Wetu API Key – This is used for searching for property and accommodation mapping codes on the mapping screen.
The password field has an Eye icon; this will toggle your passwords visibility. You can edit your password when it is visible, and you will be unable to edit your password when it isn’t visible.
Mapping Wetu codes electronically
If you don’t know the Wetu code for the property or room, use Search to look up and map the property or room in Wetu. To use Search, click the magnifying glass to the left of the Wetu mapping field for the respective property; this loads the Search Wetu mappings pop-up.
Enter the property name in the Search field (as it is captured in Wetu), and click the Search button.
When you have successfully mapped all your properties, accommodation types and accommodation extras, ask your ResRequest System Administrator to give your reservation’s team access to use the Wetu functionality. Then watch as they dazzle your customers with gorgeous Wetu itineraries.
SYSTEM ADMINISTRATORS
Your System Administrator will need to give your reservation team access to the Wetu document functionality for it to be activated during the booking process. Change this setting in the User Access module by selecting the user group, then editing the Reservation permissions to allow Wetu itineraries.
Remember to set this to each user group that you want to have access.
See the video below to see how this works
Step 4: Create a Wetu itinerary from your booking
To open your ResRequest booking in Wetu select ‘Generate and view Wetu’ from the Documents menu available on the booking wizard and the reservation tabs. This option changes to ‘View Wetu’ after the booking exists in Wetu.
View your Wetu itinerary
Your ResRequest booking will open in Wetu. automatically linking all your content stored in Wetu such as videos, images, map coordinates and property and room descriptions. Extras, that are not linked to an Accommodation category, are added to the Wetu itinerary as a per day item (allocating them to the itinerary from the ResRequest service date).
Editing your Wetu itinerary
To edit the itinerary in Wetu’s itinerary builder, login to Wetu’s itinerary builder back office using your Wetu credentials.
Navigate to Trip Solutions and select Personal Itineraries. All the itineraries in your Wetu account will be displayed here. Search for an itinerary using your ResRequest booking number or click on the itinerary in the list.
For more information on how to edit the itinerary in Wetu, contact the Wetu call centre or take a look at Wetu’s online user guides.
Wetu itinerary audit trail
Once an itinerary has been generated, the Audit Trail shows the action:
Changes to bookings
If any changes are made to a reservation, the Document menu will include an option to ‘Re-Generate and view Wetu’. This will export the booking and completely replace the Wetu itinerary with the booking (see red arrow). Any customisation done to the itinerary will be completely replaced when ‘Re-generate and view’ is selected.
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