Fixed area

This area is fixed regardless of where you navigate to in the system and comprises of the menu bar, where the ResRequest modules and functionality can be accessed, and a toolbar, where actions such as creating, saving and editing are prompted. Some icons on the toolbar will be familiar to you while the ResRequest icons initiate actions that are specific to ResRequest, e.g. opening up a second ResRequest screen, will be new. 

Dynamic area

This dynamic area reflects the screen you select in the menu, e.g. if you select the Availability Calendar under the Reservations menu, the Availability Calendar tab and relevant screen will appear.

ResRequest toolbar functions

The ResRequest toolbar functions are specific to ResRequest, the functions (from left to right) open the following:

• Last Calendar
  This icon re-displays the last displayed calendar with the filter settings used in the last display.
• Last Report
  This icon re-displays the last report with the filter settings used in the last display.
• Last Reservation
  This icon takes you back to the last Reservation you were working on and shows the last 8 Reservations.
• Open a separate Internet Window
• Home landing page
• Online tutorials
• Open another ResRequest window
  Be cautious when deleting or cancelling bookings that are in progress when two or more ResRequest windows are opened simultaneously. Rather use one window to view information and the other to action changes.

Change your password & landing page

To get an overall introduction watch the video tutorial which shows you how to log in, navigate through the menus and identify new icons that offer really useful functionality. It also shows you how to:

Change your password

• Navigate to Options > Change password.
• Enter your current Username and Password and then set your new details.
• Click on ‘Save’.

Change your landing page

• Navigate to Options > My Preferences.
• Select a level. The landing page can be defined at different levels such as:
  • User: specific to individual users so will only be set for your personal login (This setting overrides Environment and Global levels).
  • Environment: sets the landing page for environments, i.e. a reservations offline, property offline or web environment (This setting applies if no User level is applied).
  • Global level: sets the landing page for all users and environments (This setting applies if no Environment or User level is defined).

• The level option is a filter button which opens a popup listing the system screens you can set as the landing page. Your selected option will populate the field by the relevant level, e.g. ‘Availability calendar’ for the ‘User’ level.

  NOTE: Data transfers will need to run to update the landing page setting on all environments.

ResRequest Calendars

There are 3 important calendars which you will use constantly:

• Availability Calendar
  Shows the stock availability of your properties and room types. Bookings can easily be made off this calendar.
• Occupancy calendar
  Shows the occupancy of your properties and room types. By selecting an occupied day, you may see what reservations / allocations are holding stock.
• Rooming Calendar
  This is primarily used by the lodge staff. Room allocation, check-in, check-out capturing payments, extras and guest names can all be done from here.

Watch the video tutorial for an overview of these 3 calendars.