There are a number of options where you can search for contacts already captured in the system.
- Guests linked to this reservation
If a contact with a guest profile has been added to this res and then deleted, it will show here.
- Guests linked to this agent
If the contact is set up with a guest profile and is linked to the agent (under the agent link section on the contact screen).
- Contacts linked to this reservation
This will pull through from the contact field on the Details tab.
- All guests
- All contacts
Alternatively, you can add a new contact by selecting the ‘Add New Contact’.
Rooming from the Rooming calendar
Although the reservationist may room guests, it is often a task designated to the lodge staff. Rooming would then normally be done on the Rooming calendar. The benefit of rooming from the Rooming calendar is that it shows all the other bookings over that selected dates so they can be roomed at the same time or upon guest check in.
Rooming for Interfaces
If you are using an interface such as a Point of Sale or Telephone Management system, guests need to be roomed in order to allocate their costs. Each time a guest has a drink at the bar or has lunch at the restaurant, the charge may be billed to their ResRequest booking using their room number. In a similar fashion, if you use a Telephone management system.
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