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To Agents / Buyer

To Agents / Buyer

Communication to your agent can be an endless stream of information, questions or confirmations. It doesn’t have to be such a tedious process. With ResRequest’s Reservation documents, all the information an agent would require from a booking can be included in a concise and consolidated document.

With the Show / Hide functionality on documents, you can customise the layout and information included on the document according to your agent’s requirements. Add personalised messages to documents or add attachments to emails to include any additional information. These documents are specific to individual reservations but if your agent has multiple reservations with you, use the email function available on many reports that allows you to do bulk document emailing.

Reports are also a great way to help you manage your Agent or buyer communications. Reports can help you to identify agents with outstanding payments and chase them to settle accounts using the Payments Due report, or chase them to confirm / extend Provisional bookings such as the Provisional Expiry report. Reports, like the FAR reports, can also identify your top selling agents so you can prioritise and nurture your relationship with them.

CENTRAL RESERVATIONS

Getting started

  • Navigating around ResRequest
  • Stock holding / non-stock holding bookings
  • How rates work on a booking
  • Bookings in different environments

Making bookings: The basics

  • Making a booking
  • Searching for bookings
  • Editing bookings
  • Itinerary builder
  • Marketing data
  • Rooming
  • Adding Extras

Making bookings: Advanced

  • Non-accommodation bookings
  • 3rd party bookings
  • Manage online bookings

Managing bookings

  • MinLOS
  • Allocations
  • Block Bookings
  • Status management

Communication

  • Wetu user setup guide
  • To Agents / Buyer
  • To the lodge
  • Reservation documents
  • Email communications

Accounts

  • Chase deposits
  • Making payments
  • Managing folios
  • Updating payment plans
  • Invoicing

For the Reservations manager

  • User performance
  • Regenerating folios

Reporting

  • General reservation reports

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