The high traffic areas in property management are grouped together under the Property menu. To become familiar with moving around the ResRequest menu and toolbar, take a look at the Navigating around ResRequest tutorial. As a lodge staffer you will need to understand how to work with bookings at Reservation level, navigate through a reservation and how to find different reservations easily and quickly. Spend some time looking at the Central Reservations module to learn more about these areas. Although this module is designed for the reservationist, it is still important to understand how these functions work. You will predominantly be working from the Rooming Calendar, which is designed for the lodge users.

Property functions

The Property management functions are accessed through the Property menu.

Extras quick entry is covered in the Extras tutorial of the Central Reservations module. Bear in mind you can also capture Extras from the Rooming calendar.

The Rooming Calendar is where you can run most of your lodge functions. See more details in the Rooming Calendar tutorial.

Room management includes room allocation which is done on the Rooming Calendar. You may also run a number of reports for the lodge’s weekly logistics – the Operations Chart report is most commonly used for this.

Guest management and data capture includes capturing guests names, recording activities, special requests or experiences. This is essential for your marketing team to implement a successful customer relationship and marketing strategy. If you interface to a Guest survey interface, you may run survey batches from here. You can run guest reports using the Guest history report to prepare for guest arrivals.

There are a number of reports used to analyse and prepare for logistics, guests preferences and requests, room allocation, interfaces (if applicable to you) and lodge activities. The most popular are the Arrivals and Departures, Operations Chart (Ops chart) and Extras custom reports. See our Weekly reports tutorial for more information on reports.