Get to know what it means to work with ResConnect connections and understand what your options are.
Do we support editing and cancellations
We do not support edits to bookings, however when amendments or cancellations are requested, an email will be generated to the supplier.
Will implementing an electronic connection change the relationship with your agent
No – you’ll still work with your agent as a human – you’ll still meet with them at trade shows and sales visits, but the actual booking creation can be electronic.
Will this help you sell more bed nights
Absolutely! New agents you have not worked with, will be signing with your property and existing agents, who prefer an automated booking process, will electronically incorporate your property into their itinerary building.
Can you control what the agent can see and do in ResRequest
Yes, an agent will only see rates and room types allocated to their user profile and they can only look up availability and make bookings if you say they can.
Should you consider limiting an agent’s user access
Limiting the agent’s electronic access is like owning a Ferrari and not adding the petrol. When we launched ResConnect 10 years ago, Agents only wanted a way to check availability and rates but now the trend is to create and cancel bookings. Why? Because it saves so much time and improves efficiency for your agent. It gives them a competitive advantage over other online sales platforms.
What happens if agents start booking and cancelling frequently
Electronic connectivity makes checking availability and making bookings so easy that it will very likely be tempting for your agent to frequently hold space and cancel. Initially some agents may not realise this makes more work for you. Remember to set your reservations that don’t materialise to ‘Deleted’ and if your agent’s actions are causing more work for you – show your agent their conversion stats and ask them to find ways to streamline the process to avoid a negative rating with you.
What can you do if your agent does not have a system but they want a similar competitive advantage
That’s easy – give them a login to your ResRequest system. Learn more about Agent logins.