Direct bookings

You can take direct bookings via your website by using our booking plugin, ResNova, or creating your own using our API. This can be customised to fit into the branding of your website. See the ResNova module to find out more.

Set up process

1. The first step depending on your connection
   • Specialist agents
     Generally the connection to your property is initiated by the tour operator / agent that has developed a connection between their booking system and ResRequest. Alternatively, as a ResRequest user you may approach an agent and request setting up a connection to their system.
   • Tour operating systems
     Generally, agents using tour operating systems will request to make bookings. Please bear this in mind when considering granting them access to your availability. We encourage the creation of confirmed bookings however this booking relationship will need to be managed case by case.
   • Online Travel Agents and Channel Managers
     First, you must decide which OTAs you wish to be present on and then choose an appropriate Channel Manager to use to distribute your availability online. Sign up with this Channel Manager and OTA directly.
2. Set up a user contact
   Once the agreement is confirmed between yourself and the agent / channel manager, a user contact is setup in ResRequest – this may be done by yourself or our support centre. All user access permissions such as availability and module access restrictions are defined by you in ResRequest.
3. Connect the systems
   Once this user is set up, our support centre will connect your user record to the respective agent’s account on our backend so that they can connect to specific rates, availability and even make bookings. Our connections team are here to help with the facilitation of any of these set up areas. ResRequest encourages the booking of confirmed reservations however each relationship will need to be managed on a case by case basis.