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Understanding property management

Understanding property management

As the front-of-house team, ResRequest’s Property Management module will help you manage the guest’s stay. From the lodge, you can enter guest details to keep up-to-date and relevant information on repeat and valued guests, draw detailed reports to help with day-to-day logistics and even access all your reservation information when your internet is down with an offline server.

With an easy-to-use rooming calendar you can check guests into rooms, manage guest profiles and balance guest room accounts. If you work with integrated telephone, point-of-sale and stock control systems, you can connect ResRequest so that guest accounts are automatically updated when your team charges to the guest’s account.

The tutorials covered in this module will provide you with the fundamentals on working with property management functions in ResRequest.

https://support.resrequest.com/wp-content/uploads/2017/10/Property-Management-2017.mp4

Familiarising yourself with the basics of how ResRequest works will help you to implement some, or all, of ResRequest’s Property Management components.

PROPERTY MANAGEMENT

Getting started

  • The Modern Rooming Calendar
  • Understanding property management
  • Important things to know about your property server
  • The property management process
  • High traffic areas in property management
  • Classic Rooming Calendar

Transfers

  • Tracking arrivals and departures
  • Tracking transfers on the rooming calendar

Room management

  • Room allocation
  • Room check in
  • Recording guest details
  • Room check out

Managing the guest experience

  • Guest Services
  • Guest profiling
  • Guest registration form
  • Housekeeping
  • Kitchen team
  • Activity planning

Accounts

  • Sales
  • Payments
  • Cash up
  • Settle accounts on check out

Interfaces

  • POS Mapping
  • Using interfaces on a property server
  • Use a Point of Sale system
  • Use a Telephone management system
  • Accept credit card payments

Reports

  • Weekly reports

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