Good housekeeping goes a long way to ensuring your guests’ comfort which is an important part of your business. Making sure that the guest’s room has been well laundered and personalising their stay with welcome notes, pillow chocolates or perhaps that bottle of champers is an important role your housekeeping team play.
With ResRequest’s reports your housekeeping team can prepare the guest’s room for their arrival, stayover and departure.
Here are some great ideas for how your housekeepers can ensure a lovely experience for your guests.
Open the Legend on the Rooming Calendar to understand how to use the calendar for housekeeping information. The legend gives an explanation of the colours and formatting of the information such as early, late or scheduled departures, checked in guests, late checkouts or guests arriving from a property.
This report can help the housekeeping team to prepare all rooms for different arrival and departure times. Adding that special touch, like fresh flowers in the room or a departure gift, could make a great first impression of your lodge. This report can be used for a range of useful information:
Navigate to this report via Property > Reports > Arrivals and Departures. Open as a PDF, email to the relevant staff or export the results and further manipulate the information as required.
The Ops Chart can be used for several functions at the property. Similarly to the Arrivals and Departures report, it can be used by the housekeeping team for a number of things including:
Travel Extras can be added so the appropriate reception is given to different guest, e.g. guests arriving on long haul flights may need a meal upon arrival whereas guests arriving from one of your other properties may just need a hot cloth.
