Note
Do not copy and paste formatted text (any text from Word / email will be formatted) into the calendar notes. Please see an alternative for copy and pasting information into these fields in our Remove formatting from your text tutorial.
ResNova setup
To use ResNova, contact our Support centre and we will setup a ResNova account for you. This account is linked to a user in your ResRequest system, which means information like room types and number of rooms displayed on your ResNova widget, are controlled by your ResRequest User Access permissions.
When the ResNova account is setup our call centre will email you ResNova credentials (your username and password).
Once you have the ResNova credentials, login to the ResNova back office and follow the setups below to create and add ResNova widgets to your website.
Send our comprehensive guides to your web developer for your ResNova setup: Setup guide for widgets in the ResNova backoffice.
User Access permissions
The setup and customisation of ResNova widgets is done on the ResNova back office; however, some data and functions available on the ResNova back office are dependent on how the ResNova user is setup in ResRequest. For example: If your web designer sets up a ResNova widget to ‘Allow bookings’, but your system administrator has setup, in ResRequest, that the respective ResNova user is only allowed to check availability, then the widget will not allow a booking. ResNova functionality will only work if both the widget and the ResRequest user access permissions are compatible.
It’s important your web designer and ResRequest system administrator work together so that the ResNova user’s access is compatible with the strategy your web designer is implementing with ResNova.
If you would like to enable bookings or payments on the ResNova widgets, certain User Access settings in ResRequest need to be applied to the ResNova user created in your ResRequest system.
Enable bookings
To allow bookings to be created, set the ResRequest User Access for the ResNova User to Update access on the Availability Calendar.
How? From the main menu select: Admin > Setup > User Access. Edit the ResNova user group’s Function for the Availability Calendar.
- Availability Calendar > Read means that only availability display is permitted.
- Availability Calendar > Update means that the ResNova user can make bookings
Properties and room types
Only the properties and room types that the ResNova user has access to in ResRequest will be displayed in the ResNova back office / plugin. Edit the ResNova user group’s Property access to restrict which properties or room types are available to the ResNova widget.
To control this, from the main menu select
- Admin > Setup > User Access.
Enable payments
To allow payments, the ResRequest Payment Gateway Interface Code Table must be set up with a separate “dummy” account for the ResNova widget. This account is for the ‘External’ payments option. To set this up, from the main menu select: Admin > Setup > Code tables > Integration > Payment Gateway. These are the important things to note when setting up your External account:
- The external account should be listed with the name of your Payment Gateway Vendor in the “Type” field.
- The “User Class” should be set to “External”.
- The API flag should be selected.
- It is not necessary to insert the Merchant Details, or account ID’s in the Gateway Details section, as the system will derive these from the main account.
Also set up the ResNova User group to allow payments to be recorded in ResRequest. To control this user access, from the main menu select:
- Admin > Setup > User Access.
Edit the ResNova user group’s Function for the ‘Pay: Record’. Update means that payments made by the ResNova user can be recorded on ResRequest bookings, if the ResNova widget is setup by the web designer to ‘Enable payments’.
Property images and descriptions
Property and room type descriptions, gps coordinates for google maps and photos are called from ResRequest’s property and accommodation notes set up on ResRequest’s Business structure. These will need to be setup by you to display on the ResNova widget information and booking popups.
To add room details just navigate through
- Admin > Business structure > select room type > select the ‘Edit/view selected’ button > Details/Notes/Photos tab in the popup.
To add lodge/property details just navigate through
- Admin > Business structure > select property > ‘Edit/view selected’ button >Notes/Social media/Photos tab in the popup.
Watch our video tutorial on how to set up these images and camp descriptions in your ResRequest business structure.
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