The Guest Services page is included in your ResRequest public pages. Find out more on how to customise and add this when setting up your ResRequest branded pages.

If the travellers’ details are recorded, automated workflows can send an automatic reminder email to the guest prior to their arrival, reminding them to Check-in online. This reminder includes a link to the Online check-in page. During online check-in, the guest is required to provide some personal details and required to agree to your indemnity and terms and conditions. The information shown on this form has some customisable options. In addition to gathering marketing information, completing this indemnity process has the benefit that a guest registration form is created and linked to the guest’s tripsheet.

Here is more detail on how these functions work.

The Guest List is used to create the names and emails of the guests that will be travelling to the lodge/hotel.

In order to set up the guest list, the user is validated by confirming the reservation number and the email address for the booking’s contact person. Once both the email and reservation number are verified, the guest list can be completed or edited.

Once the booking’s guest list has been completed the guest details are updated on the booking. A confirmation email of the guest list is sent to the booking contact and consultant. Take a look at how this works:

Once the booking’s guest list has been completed the guest details are updated on the booking. A confirmation email of the guest list is sent to the booking contact and consultant. Take a look at how this works:

MULTIPLE ITINERARIES

Since ResRequest caters for circuit itineraries across multiple properties, there is extended functionality for the guest list for one itinerary to be applied to other itineraries. This feature prevents duplication of guest contact records, and saves the online user time. Here is an example of a multi itinerary booking and how the guest list can be applied to other itineraries:

EDITING THE GUEST LIST

If the guest list is already complete, the guest list will be displayed but, for data protection reasons, only part of the guest information will be shown. Enough information is shown for the contact person to recognise the guest and email address. This allows the contact to update any incorrect information for a specific guest.

Another way the guest will know to check-in online is if the Check-in automated workflow is activated. Provided the guest has been allocated to a room group on the booking, and the automated workflow is ‘on’, the guest will automatically receive an email prior to travel.

The check-in requires the guest verify their booking by entering their reservation number and email address. Once verified, the guest can complete the check-in process. Once completed, the guest will receive a confirmation email. Here is an example of this process:

Once the guest has checked-in, a registration form is created and linked to their profile on their tripsheet. This form can be printed out. A guest can check-in multiple times, the most recent check-in is displayed on the tripsheet.