When ResRequest creates your Rates

We love creating your Rates in ResRequest as we know it really helps you. We’d love to take over the whole rates project for you; however, how you apply and structure your rates and taxes is unique to your business which means you still need to be closely involved in the process.

Our Rates setup process will give you access to a number of experienced Rate consultants that fill different roles:

• A ResRequest Rate consultant will help you to set up your Rate rules
  Using our Rate matrix, a consultant will ask questions to help you clarify all your Rate details. This covers details such as Rate components, taxes, commissions, pax options. You are very much involved in this process and it’s likely you’ll need to involve your accountant or other stakeholders as you prepare your Rate rules.
  

• A data capturer to capture your Rates
  Using our Rate matrix, a ResRequest data capturer will manually capture your Rates into ResRequest. This involves capturing amounts, taxes and commissions for each Rate component, Rate group and room configuration. During this process our data capturer will update your Rate project plan (so you can see progress at anytime!) and they may ask you to test complex Rates. A second consultant will check the data capture for accuracy.

Why can’t you just capture my Rates from my Rate sheet?

Rate sheets generally show a total for average pax in a room. What Rate sheets don’t show are: the Rate components e.g. Accommodation, park fees, insurance, taxes and commissions on each of those components. They also exclude pax combinations that are not commonly sold like: the Rate for 2 children sharing with 2 adults. This is why we need to establish your Rate rules with you.

What is the process?

Small Rate projects are often quick and easy to analyse and set up, but some Rate projects can take several weeks to analyse, capture and check. We know that this process can be daunting if you’re not sure what’s going on so we would like to show you the steps for setting up Rates.

Here is a high level summary of the Rates implementation steps:

1. Rate rules are prepared and signed off. A ResRequest consultant and your Rate stakeholders are involved in this part of the process.
2. ResRequest Data capturer #1 captures Rates and updates your Rate setup status sheet.
3. ResRequest Data capturer #2 checks Rates for accuracy.
4. Rates are signed off.

How long will it take?

Setup of Rates vary in size, but even the setup of one Rate takes time. Time is spent in workshops, waiting on feedback from stakeholders, preparation of documents and then the data capture and checking. The nature of Rates and the volume of complexity is not in our control so while we can give estimates on timings, we are not able to deliver Rate setup projects instantly.

We work through Rates projects on a first in, first out basis so we can generally give you an idea of the queue length. It’s imperative to get your Rates to us at least 8 weeks before your reservation team need to start working with them.

Get started

If you would like us to go ahead with your Rates setup, contact the Support team now to get the ball rolling. We look forward to working with you!