Overpayment
The Booking is Overpaid – meaning there is an actual credit amount sitting on the booking (because the client overpaid, cancelled without cancellation fees or the itinerary changed).
Options for handling the credit are:
- Make a refund payment to the customer.
- Transfer the credit amount to another folio.
- Issue a credit note to reduce the credit amount to 0.
Partial credit
The amount payable on a booking is to be reduced. This may happen, for example, if the customer cancelled a part of the booking, or a discount is given in response to a complaint.
If the affected folio is uninvoiced you can simply delete, or reduce, charge amounts. If payments have already been received, this may result in the booking becoming overpaid (see above scenario).
If the affected folio has already been invoiced, you could void the invoice and follow the procedure described above. Alternatively, you could issue a credit note, which is probably a cleaner option.
Cancellation
Follow the cancellations process.
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